FAQs


Q: WHERE DO YOU SHIP TO?

A: Currently, we ship across Canada and the U.S. via Canada Post. If you are outside of these countries, send us a message and we can give you a quote on the approximate shipping costs. 

Q: HOW MUCH IS SHIPPING?

A: Shipping is free for purchases over $150 within Canada and $200 in the US. For purchases under $150, a flat rate of $15 shipping applies Canada-wide and $20 for the US as we cover the additional variances for weight and shipping location. Cards are subject to a $5 flat rate, so stock up for the year! No discount code required, just select the appropriate shipping option at checkout. 

Q: I LIVE NEAR THE HAMILTON/BURLINGTON/OAKVILLE AREA. CAN I PICK-UP TO SAVE ON SHIPPING?

A: Definitely. If you are local and prefer to arrange a pick-up, please enter discount code LOCALPICKUP during checkout to remove shipping charges. 

Q: ARE THE ONLY GIFT OPTIONS THE ONES POSTED?

A: Absolutely not! We often get requests for custom boxes either mixing and matching items across our existing boxes or for new items altogether. We want your box to best suit your recipient and we love customizations. 

Q: IF I KNOW I WILL NEED A GIFT FOR A PARTICULAR DATE, CAN I ORDER IN ADVANCE?

A: Yes! Just indicate in the note section at checkout or send me a message and I will gladly hold onto your gift until you want to pick it up or have it sent. Otherwise, by default, all in-stock non-custom orders ship within 1-3 business days. Pre-orders available during seasonal periods. 

Q: HOW WILL THE RECIPIENT KNOW WHO THE SENDER IS?

A: All boxes come with a complimentary letterpress gift tag. We are more than happy to write a very short message on the back (space is limited!). If you're local and you're picking up the box, we highly encourage you to obtain a card and write a heart-felt hand written note. When shipping directly to the recipient, you have the option to keep the above mentioned gift tag or purchase a card from our shop and we will write out your message. 

Q: WHERE DO YOU SOURCE THE ITEMS FROM?

A: All items in Lex & Lennon boxes are sourced from makers living across Canada. Many items are sourced from Ontario but other locations include British Columbia, Manitoba, Alberta, Québec, and Nova Scotia. Check out our 'Vendors' page for more details!

Q: DO YOU REALLY LOVE GIFTING THAT MUCH?

A: I do, I seriously do. You should see my own collection of ribbon, twine, wrapping paper, etc. :) I love how packaging can transform a simple item. I personally like to keep packaging simple in order to let the contents take centre stage. There is something so beautiful about a wrapped/boxed gift and I wholly believe less is more and you don't always have to splurge on big, fancy, generic items. Choose quality over quantity and let your gift recipient know that they weren't a last-minute thought.